We are seeking an experienced, compassionate, dependable veterinary client service representative to join our team in a full-time or part-time position to support our veterinarians in delivering exceptional care to our patients. The ideal candidate should be passionate about animal welfare, be dependable, have a great attitude, an outgoing personality, a high level of computer proficiency and exceptional telephone communication ability. This role offers a fantastic opportunity to work in a dynamic and supportive environment where you can make a meaningful difference in the lives of pets and their owners. Most importantly, applicants must be team players who enjoy working as part of a team in a high energy, fast-paced environment.

• Excellent customer service including greeting clients and making them feel welcome.
• Checking clients in, preparing new electronic medical files, and maintaining accurate patient records.
• Ability to answer and manage a three-line phone system.
• Responding to clients through text message, email and phone calls.
• Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.
• Be able to accurately review patient charts and notes to accurately schedule appointments and surgical procedures.
• Coordinate the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.
• Accurately relay messages between clients, doctors, and technicians.
• Responds to inquiries about the range of services the practice provides.
• Perform cashiering duties; invoice clients, taking various types of payments, process refunds, returns, and credits as needed, preparing evening deposit.
• Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea / tick preventatives and be able to confidently discuss with clients.
• Managing medical records, charts, reports, and correspondence.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Ensuring that the reception area of the hospital is clean and presentable at all times.
• Be able to spend extended periods of time at a keyboard or workstation.
• General hospital care and maintenance including cleaning.
• Desire and motivation to learn and be taught.

• Competitive salary
• Paid sick time
• Health benefits for full-time employees
• Vacation time for full-time employees
• Generous employee pet discounts
• Simple IRA matching
• An enthusiastic, friendly, and well-trained staff.
• A Management team that has a passionate commitment to your happiness and well-being.
• A culture comprised of creativity, fairness, and equality.
• A position where you can combine your love of animals with your exceptional client service skills.
• A place where your ideas are embraced and cultivated.

Our hospital is located in beautiful Pelham, just over the Amherst line, and situated on Route 9 (Belchertown Road), close to UMass, and on the bus route.

Personality traits are equally as important here at Westbrook Vet. Our staff is knowledgeable, welcoming, and we all help out whenever and wherever needed, whether that means answering the phone, assisting with a treatment, or doing laundry. We are looking to add team members to our team who are compassionate, like to go the extra mile, and recognize the importance of the human animal bond. Our veterinary technicians support our veterinarians in ensuring quality care for all pets, help to educate clients on pet health and well-being, and ensuring a clean and safe hospital environment.

Job Types: Full-time, Part-time
Salary: $18.00 – $20.00 per hour

• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

• 10-hour shift
• 4×10
• Monday to Friday

Education: High school or equivalent (Preferred)
Experience: Veterinary experience: 1 year (Required)
Work Location: In person